Refund policy

Refund & Return Policy

At Incaser, we want you to love your purchase. If you’re not fully satisfied, we offer a 14-day refund policy (only applicable to orders non-fufilled), beginning from the date of purchase. However, we are unable to offer a refund if we have already sent out the product for shippment.

In certain cases, Incaser may offer a partial refund without requiring the item to be returned.

Chargebacks/Disputes

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible. We are on your team, providing immediate response, and we will do everything in our power to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback CAN BE HELD CRIMINALLY LIABLE FOR THEFT. If you have not received a product or have an issue with a product that you did receive, please contact us at incasersupport@gmail.com and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.

Eligibility for Returns

Unfortunately, we do not accept returns. If your order was not satisfactory, please contact us at incasersupport@gmail.com.

Order Accuracy & Customer Responsibility

Incaser is not liable for orders placed with an incorrect shipping address if more than 24 hours have passed since the order was placed. In such cases, refunds cannot be issued.

Similarly, any selections made at checkout, including (but not limited to) product type, variant, size, or color, are considered final after the 24-hour change window, and we are unable to provide refunds for errors made during checkout. Please ensure all order details are accurate before completing your purchase.

If an error occurs on our part, we will take full responsibility and promptly resend your order at no additional cost.

For any questions on our Return and Refund Policy, please contact us at: incasersupport@gmail.com